Notification of Service Degradation and Intermediate Transaction Processing Issues

Summary

Notification of Service Degradation and Intermediate Transaction Processing Issues

This incident has been resolved.

• Started

  Mar 14, 2026 · 5:35 AM

• Resolved

  Mar 14, 2026 · 6:05 AM

• Duration

  30m

• Severity

  Major

• ◐

  Investigating

  Mar 14 · 5:35 AM ApcoPay

  Dear Merchant, We regret to inform you that we are currently experiencing a degradation of service, and as a result, transaction processing is intermittently affected. We understand the importance of providing you with a reliable and efficient service, and we apologize for any inconvenience this may cause. Our technical team is working diligently to identify and resolve the root cause of this issue. We are closely monitoring the situation and will keep you updated on the progress. During this time, you may experience delays in transaction processing, and some transactions may fail. We advise you to retry the transaction at a later time, or alternatively, contact our support team for assistance. We appreciate your patience and understanding during this period of service disruption. We assure you that we are doing everything we can to restore normal service as quickly as possible. If you have any questions or concerns, please do not hesitate to contact Kind Regards Apco Support

• ◆

  Identified

  Mar 14 · 5:37 AM ApcoPay

  The issue has been identified and a fix is being implemented.

• ◉

  Monitoring

  Mar 14 · 5:52 AM ApcoPay

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Mar 14 · 6:05 AM ApcoPay

  This incident has been resolved.