Time to SLA: Degraded performance

Summary

Time to SLA: Degraded performance

After an extended observation period, we have confirmed that the implemented changes have successfully mitigated the issue. Performance remains stable, and the incident is now closed.

• Started

  Jan 9, 2026 · 10:14 AM

• Resolved

  Mar 6, 2026 · 2:04 PM

• Duration

  56d 3h 50m

• Severity

  Major

• ◆

  Identified

  Jan 9 · 10:14 AM Appfire

  Time to SLA is currently experiencing degraded performance caused by elevated API rate limiting from Jira platform. We are in contact with Atlassian to understand the root cause of rate limiting and mitigate the problem.

• ◉

  Monitoring

  Jan 13 · 1:01 PM Appfire

  Atlassian has provided a fix for API rate limiting from Jira platform. We are continuing our talks with Atlassian and monitoring the systems.

• ✓

  Resolved

  Mar 6 · 2:04 PM Appfire

  After an extended observation period, we have confirmed that the implemented changes have successfully mitigated the issue. Performance remains stable, and the incident is now closed.