Time to SLA partially facing problem with reaching `/application-properties` endpoint after CoF migration

Summary

Time to SLA partially facing problem with reaching `/application-properties` endpoint after CoF migration

The incident resolved by Atlassian.

• Started

  Jul 17, 2025 · 10:17 AM

• Resolved

  Jul 30, 2025 · 8:25 AM

• Duration

  12d 22h 8m

• Severity

  Major

• ◐

  Investigating

  Jul 17 · 10:17 AM Appfire

  We are currently investigating a problem where several instances are facing problems while trying to get the app properties from Jira REST API. No possible reason has been found, we have been able to reproduce it in one of the test environments we have.

• ◆

  Identified

  Jul 17 · 12:50 PM Appfire

  The problem seems to be the app user not having the correct permission in several instances. We are trying to find possible solutions as well as actions we can take. A ticket to Atlassian has also been submitted.

• ◆

  Identified

  Jul 17 · 5:53 PM Appfire

  https://ecosystem.atlassian.net/servicedesk/customer/portal/34/ECOHELP-76209 has been progressed into 'In Progress' status around 4 hours ago, still waiting for further updates.

• ◆

  Identified

  Jul 18 · 8:39 AM Appfire

  Atlassian approved the problem is caused by the Forge and created a incident of their own. https://developer.status.atlassian.com/incidents/8gwd2x0ql9l3 Waiting for fix from Atlassian.

• ◆

  Identified

  Jul 30 · 8:25 AM Appfire

  We are continuing on waiting a fix from Atlassian.

• ✓

  Resolved

  Jul 30 · 8:25 AM Appfire

  The incident resolved by Atlassian.