Search service issue in EU2 cluster

Summary

Search service issue in EU2 cluster

The issue has been resolved, and search functionality is now fully restored. All newly created items should appear in search results as expected. We sincerely apologize for any inconvenience caused and appreciate your patience while we worked to address this.

• Started

  Oct 5, 2026 · 3:10 PM

• Resolved

  Oct 6, 2026 · 9:12 AM

• Duration

  18h 2m

• Severity

  Minor

• ◐

  Investigating

  Oct 5 · 3:10 PM Apptio Targetprocess

  We are currently investigating this issue. Newly created items are not available in search.

• ◐

  Investigating

  Oct 5 · 6:21 PM Apptio Targetprocess

  We are continuing to investigate this issue. Newly created items are currently not appearing in search results. As a workaround, please use List View or access items directly using their URL: accountname.tpondemand.com/entity/{entityid}

• ◐

  Investigating

  Oct 5 · 9:18 PM Apptio Targetprocess

  We are continuing to investigate this issue and will provide updates to the incident as new information becomes available. Newly created items are currently not appearing in search results. As a workaround, please use List View or access items directly using their URL: accountname.tpondemand.com/entity/{entityid}

• ◐

  Investigating

  Oct 6 · 5:01 AM Apptio Targetprocess

  We are continuing to investigate this issue and will provide updates to the incident as new information becomes available. Newly created items are currently not appearing in search results. As a workaround, please use List View or access items directly using their URL: accountname.tpondemand.com/entity/{entityid}

• ◆

  Identified

  Oct 6 · 7:53 AM Apptio Targetprocess

  The root cause of the issue has been identified, and our engineering team is actively working on a fix. Newly created items may still not appear in search results temporarily. As a workaround, please use List View or access items directly using their URL: accountname.tpondemand.com/entity/{entityid} We will share another update once the fix is deployed.

• ✓

  Resolved

  Oct 6 · 9:12 AM Apptio Targetprocess

  The issue has been resolved, and search functionality is now fully restored. All newly created items should appear in search results as expected. We sincerely apologize for any inconvenience caused and appreciate your patience while we worked to address this.