Golive and Time Squad outage

Summary

Golive and Time Squad outage

**Outage Recap** * **2025-11-05 at 5:56 AM UTC**, our monitoring system began raising alerts indicating that some of our services were unable to communicate with the database. * **6:20 AM UTC:** We reported an outage affecting the **Golive** and **Time Squad** services on our status page. * **6:26 AM UTC:** We suspected the issue originated from our hosting provider’s managed database service. We contacted their support team and opened a ticket. * **6:57 AM UTC:** The hosting provider confirmed the issue on their side and announced a general outage on their platform. [Incident link](https://public-cloud.status-ovhcloud.com/incidents/9qmxv0gbky43) * **7:58 AM UTC:** The hosting provider reported that the issue had been resolved. We restarted our **Golive** and **Time Squad** services. * **8:19 AM UTC:** All of our services were fully restored, and we updated our status page accordingly. * **8:31 AM UTC:** The hosting provider informed us that the root cause was a **DNS issue** on their end. We apologize for the inconvenience caused and appreciate your patience and understanding.

• Started

  Nov 5, 2025 · 7:20 AM

• Resolved

  Nov 5, 2025 · 11:07 AM

• Duration

  3h 47m

• Severity

  Critical

• ◐

  Investigating

  Nov 5 · 7:20 AM Apwide

  We are currently experiencing an outage affecting Golive and Time Squad since 6:00 AM UTC. Our team is actively working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.

• ◐

  Investigating

  Nov 5 · 7:58 AM Apwide

  We’ve identified that the issue is coming from our hosting provider. We’re currently in contact with their teams and are working together to resolve the problem as soon as possible. Thank you for your continued patience and understanding.

• ◉

  Monitoring

  Nov 5 · 9:19 AM Apwide

  Our hosting provider has resolved the issue. You can find details about the incident on their status page: https://public-cloud.status-ovhcloud.com/incidents/9qmxv0gbky43 All systems are currently being monitored, and both Golive and Time Squad are now fully operational. Thank you for your patience and understanding throughout this incident.

• ✓

  Resolved

  Nov 5 · 11:07 AM Apwide

  This incident has been resolved.

• ✓

  Postmortem

  Nov 5 · 2:15 PM Apwide

  **Outage Recap** * **2025-11-05 at 5:56 AM UTC**, our monitoring system began raising alerts indicating that some of our services were unable to communicate with the database. * **6:20 AM UTC:** We reported an outage affecting the **Golive** and **Time Squad** services on our status page. * **6:26 AM UTC:** We suspected the issue originated from our hosting provider’s managed database service. We contacted their support team and opened a ticket. * **6:57 AM UTC:** The hosting provider confirmed the issue on their side and announced a general outage on their platform. [Incident link](https://public-cloud.status-ovhcloud.com/incidents/9qmxv0gbky43) * **7:58 AM UTC:** The hosting provider reported that the issue had been resolved. We restarted our **Golive** and **Time Squad** services. * **8:19 AM UTC:** All of our services were fully restored, and we updated our status page accordingly. * **8:31 AM UTC:** The hosting provider informed us that the root cause was a **DNS issue** on their end. We apologize for the inconvenience caused and appreciate your patience and understanding.