Automations not running for EU users

Summary

Automations not running for EU users

This incident has been resolved.

• Started

  Sep 21, 2026 · 2:59 PM

• Resolved

  Sep 21, 2026 · 4:10 PM

• Duration

  1h 10m

• Severity

  Minor

• ◆

  Identified

  Sep 21 · 2:59 PM Asana

  We've heard reports of rules and automations not running in the EU region. We've identified the source of the issue and fixed it for new automations triggers going forward. Our engineers are currently working on the backlog of automations that triggered and did not run during the incident.

• ◆

  Identified

  Sep 21 · 3:00 PM Asana

  We are continuing to work on a fix for this issue.

• ◉

  Monitoring

  Sep 21 · 3:39 PM Asana

  We're currently working our way through the backlog of automations that did not run.

• ✓

  Resolved

  Sep 21 · 4:10 PM Asana

  This incident has been resolved.