Outage on US Async Endpoint

Summary

Outage on US Async Endpoint

The issue, which was the result of an AWS service issue, has been resolved and we have continue to see good performance since implementing a fix so we are now closing this issue.

• Started

  Sep 16, 2026 · 8:22 PM

• Resolved

  Sep 16, 2026 · 9:37 PM

• Duration

  1h 14m

• Severity

  Critical

• ◐

  Investigating

  Sep 16 · 8:22 PM AssemblyAI

  We are currently investigating an issue that is affecting all customers using our Async API on our US endpoint. Users will be receiving a server error. We will update with more information as we learn more. This began at 8pm UTC.

• ◆

  Identified

  Sep 16 · 8:24 PM AssemblyAI

  The issue has been identified. This is affecting approximately 50% of all async transcriptions on the US endpoint.

• ◆

  Identified

  Sep 16 · 8:57 PM AssemblyAI

  We are continuing to investigate these elevated errors. We will provide an update as soon as possible.

• ◆

  Identified

  Sep 16 · 9:10 PM AssemblyAI

  We are seeing a reduction in the number of errors, but we are still working to fully resolve the issue.

• ◉

  Monitoring

  Sep 16 · 9:12 PM AssemblyAI

  We have mitigated the issue and our Async API service is recovering.

• ✓

  Resolved

  Sep 16 · 9:37 PM AssemblyAI

  The issue, which was the result of an AWS service issue, has been resolved and we have continue to see good performance since implementing a fix so we are now closing this issue.