Increased latency for Universal 3.5 Pro Realtime model

Summary

Increased latency for Universal 3.5 Pro Realtime model

This incident has been resolved. From 14:15-14:45 UTC customers experienced increased latency when using our Universal 3.5 Pro Realtime model on the US endpoint. The EU endpoint was not affected. Sessions continued to function during this time without any errors.

• Started

  Aug 25, 2026 · 2:55 PM

• Resolved

  Aug 25, 2026 · 3:01 PM

• Duration

  6m

• Severity

  Minor

• ◐

  Investigating

  Aug 25 · 2:55 PM AssemblyAI

  We are currently investigating an issue where there is increased latency for our Universal 3.5 Pro Realtime model on the US endpoint. This began at 14:15 UTC.

• ◆

  Identified

  Aug 25 · 2:57 PM AssemblyAI

  The issue has been identified and our team is working on a fix.

• ◉

  Monitoring

  Aug 25 · 2:57 PM AssemblyAI

  The fix has been implemented and latency has recovered as of 14:45 UTC. The team is continuing to monitor the situation.

• ✓

  Resolved

  Aug 25 · 3:01 PM AssemblyAI

  This incident has been resolved. From 14:15-14:45 UTC customers experienced increased latency when using our Universal 3.5 Pro Realtime model on the US endpoint. The EU endpoint was not affected. Sessions continued to function during this time without any errors.