Astro UI and API are appearing offline for some users

Summary

Astro UI and API are appearing offline for some users

We have identified the proximate cause of the incident and are confident that the situation is stable. We will follow up with more detail in a postmortem at a later date.

• Started

  Oct 13, 2026 · 6:02 PM

• Resolved

  Oct 13, 2026 · 7:53 PM

• Duration

  1h 51m

• Severity

  Major

• ◐

  Investigating

  Oct 13 · 6:02 PM Astro

  The Astro Core API is showing an elevated number of errors. We are investigating actively and will update as soon as we know more. Next update will be within the next 30 minutes.

• ◐

  Investigating

  Oct 13 · 6:13 PM Astro

  Our metrics indicate no impact on existing tasks and Dag Runs. They are continuing to run successfully. We are continuing to investigate what is causing the API and UI errors and are attempting a workaround.

• ◉

  Monitoring

  Oct 13 · 6:28 PM Astro

  We have restarted one of our services that was experiencing higher than expected load. This has returned the Astro UI and API to functionality. We are continuing to investigate root cause.

• ✓

  Resolved

  Oct 13 · 7:53 PM Astro

  We have identified the proximate cause of the incident and are confident that the situation is stable. We will follow up with more detail in a postmortem at a later date.