Issues with cloud provider

Summary

Issues with cloud provider

The issue was resolved at 10:40am PT. Avochato continues to monitor and investigate the root case for the latency.

• Started

  Apr 25, 2025 · 9:30 AM

• Resolved

  Apr 25, 2025 · 12:33 PM

• Duration

  3h 3m

• Severity

  None

• ◐

  Investigating

  Apr 25 · 10:02 AM Avochato

  Avochato is investigating an issue with the AWS cloud provider, which may lead to latency on inbox loading. Please stay tuned for updates as the team resolves this issue asap.

• ◐

  Investigating

  Apr 25 · 10:32 AM Avochato

  Currently seeing improvements to load speeds, however the team is continuing to monitor and work with our cloud provider as the impacted servers may still be impacting certain organizations and inboxes.

• ◉

  Monitoring

  Apr 25 · 11:21 AM Avochato

  Avochato is now monitoring the improvements across impacted inboxes with latency issues, which began 9:30am and resolved by 10:40am PT. Cloud provider resources are still under investigation but all impacted customers should now see normal inbox load times.

• ✓

  Resolved

  Apr 25 · 12:33 PM Avochato

  The issue was resolved at 10:40am PT. Avochato continues to monitor and investigate the root case for the latency.