Issues loading embedded analytics dashboards and related CSV downloads

Summary

Issues loading embedded analytics dashboards and related CSV downloads

We have dug into the underlying connection issue with the Google team and patched the servers. Please contact our support team if you're still having issues accessing the analytics in your Avochato account.

• Started

  Jul 20, 2024 · 8:32 PM

• Resolved

  Jul 22, 2024 · 10:24 AM

• Duration

  1d 13h 52m

• Severity

  None

• ◆

  Identified

  Jul 20 · 8:32 PM Avochato

  We've identified a connectivity issue with a third-party vendor we use for visualizing inbox data. This may impact viewing graphs in the Avochato dashboard and the ability to download CSVs of those tables. Legacy analytics views are not impacted, we will share updates on this status page as a resolution is investigated by our third-party vendor.

• ◆

  Identified

  Jul 21 · 9:42 PM Avochato

  Avochato has had several conversations today with Google Cloud, and the issue has been escalated with the highest urgency. Google is still investigating the issue on their end. We will continue to share updates as soon as they become available.

• ✓

  Resolved

  Jul 22 · 10:24 AM Avochato

  We have dug into the underlying connection issue with the Google team and patched the servers. Please contact our support team if you're still having issues accessing the analytics in your Avochato account.