Unscheduled interruption

Major · Started Aug 7, 2025 · 5:19 PM

Duration

20m
Severity

Major
Detection lead

—
User reports

—

Summary

Unscheduled interruption

We addressed the cause of the unscheduled interruption impacting access to the subscriber management page. Customers are now able to access the subscriber management page and all services are working as expected. There was no interruption in adding new subscribers. Thank you for your patience.

Started

Aug 7, 2025 · 5:19 PM
Resolved

Aug 7, 2025 · 5:39 PM
Duration

20m
Severity

Major

Event timeline

How this incident unfolded

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Investigating
Aug 7 · 5:19 PM AWeber

We are currently experiencing an unscheduled interruption, impacting access to the subscriber management page. New subscribers will still be added and all other services are working as expected. Our team is currently working to identify the cause and resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.
✓

Resolved
Aug 7 · 5:39 PM AWeber

We addressed the cause of the unscheduled interruption impacting access to the subscriber management page. Customers are now able to access the subscriber management page and all services are working as expected. There was no interruption in adding new subscribers. Thank you for your patience.