PDFs and Thumbnail creation outage

Summary

PDFs and Thumbnail creation outage

We implemented temporary contingencies to prevent the issue from happening again while we continue investigating the root cause. The service is now stable, and we are continuing to monitor.

• Started

  Sep 19, 2026 · 1:57 PM

• Resolved

  Sep 19, 2026 · 2:04 PM

• Duration

  7m

• Severity

  Minor

• ◐

  Investigating

  Sep 19 · 1:57 PM BEE Plugin

  Starting today at 17.39 UTC, the service responsible for the creation of PDFs and thumbnails has been experiencing degraded performance. As a result, you or your users may experience longer wait times or errors when trying to generate PDFs or thumbnails. Other APIs and services are operational at this time. Our team is investigating the root cause and preparing a fix.

• ◐

  Investigating

  Sep 19 · 2:00 PM BEE Plugin

  We are continuing to investigate this issue.

• ✓

  Resolved

  Sep 19 · 2:04 PM BEE Plugin

  We implemented temporary contingencies to prevent the issue from happening again while we continue investigating the root cause. The service is now stable, and we are continuing to monitor.