Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrations

Summary

Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrations

The fix for this issue has been deployed to production and PayPal vaulting is working as expected.

• Started

  Aug 4, 2026 · 10:32 AM

• Resolved

  Aug 4, 2026 · 4:28 PM

• Duration

  5h 55m

• Severity

  None

• ◐

  Investigating

  Aug 4 · 10:32 AM BigCommerce

  Commerce Engineers are investigating an issue impacting PayPal Account Vaulted instrument creation when the Credit Cards feature is disabled in the PayPal Commerce and BigCommerce Payments integrations.

• ◆

  Identified

  Aug 4 · 10:56 AM BigCommerce

  Commerce Engineers have found the root cause of this issue for both the PayPal Commerce and BigCommerce Payments integrations, and are developing a fix.

• ◆

  Identified

  Aug 4 · 1:21 PM BigCommerce

  Commerce engineers are continuing to work on a fix for this issue.

• ◆

  Identified

  Aug 4 · 3:19 PM BigCommerce

  Commerce engineers have identified a fix for this issue.

• ✓

  Resolved

  Aug 4 · 4:28 PM BigCommerce

  The fix for this issue has been deployed to production and PayPal vaulting is working as expected.