Search document updates delays in Control Panel and Storefront experience

Summary

Search document updates delays in Control Panel and Storefront experience

This incident has been resolved.

• Started

  Sep 1, 2026 · 6:43 PM

• Resolved

  Sep 1, 2026 · 9:05 PM

• Duration

  2h 22m

• Severity

  None

• ◐

  Investigating

  Sep 1 · 6:43 PM BigCommerce

  Starting August 31 at approximately 10:00 AM CT, we observed growing indexing queues affecting a subset of stores. During this period, newly created or updated entities may have taken up to 6 hours to become searchable in the Control Panel and storefront.

• ◉

  Monitoring

  Sep 1 · 6:44 PM BigCommerce

  We have identified the cause and are currently implementing a fix. We will continue monitoring recovery and provide another update as the queues return to normal levels.

• ✓

  Resolved

  Sep 1 · 9:05 PM BigCommerce

  This incident has been resolved.