BigCommerce Status · History · Incident #141864

RESOLVED

Partial search unavailability

Minor · Started Sep 27, 2026 · 12:19 PM

Duration

41m
Severity

Minor
Detection lead

—
User reports

—

Summary

Partial search unavailability

This incident has been resolved.

Started

Sep 27, 2026 · 12:19 PM
Resolved

Sep 27, 2026 · 1:00 PM
Duration

41m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Sep 27 · 12:19 PM BigCommerce

Certain storefronts may be experiencing timeout errors for searches. We are currently investigating this issue.
◐

Investigating
Sep 27 · 12:48 PM BigCommerce

We are continuing to investigate this issue.
◉

Monitoring
Sep 27 · 12:49 PM BigCommerce

Search availability has returned to normal availability. We are continuing to monitor this issue.
✓

Resolved
Sep 27 · 1:00 PM BigCommerce

This incident has been resolved.

Pattern

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