BigCommerce Status · History · Incident #140705

RESOLVED

Inaccurate product stock on category pages

Major · Started Sep 23, 2026 · 3:16 PM

Duration

2h 57m
Severity

Major
Detection lead

—
User reports

—

Summary

Inaccurate product stock on category pages

This incident has been resolved.

Started

Sep 23, 2026 · 3:16 PM
Resolved

Sep 23, 2026 · 6:14 PM
Duration

2h 57m
Severity

Major

Event timeline

How this incident unfolded

◐

Investigating
Sep 23 · 3:16 PM BigCommerce

We have received reports of products appearing as "out of stock" on category pages. Commerce engineers are investigating this issue.
◐

Investigating
Sep 23 · 4:32 PM BigCommerce

We are continuing to investigate this issue.
◐

Investigating
Sep 23 · 5:30 PM BigCommerce

We are continuing to investigate this issue.
◐

Investigating
Sep 23 · 6:13 PM BigCommerce

This issue has resolved.
✓

Resolved
Sep 23 · 6:14 PM BigCommerce

This incident has been resolved.

Pattern

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