BigCommerce Status · History · Incident #141712

RESOLVED

Partial search unavailability

Minor · Started Sep 26, 2026 · 1:30 PM

Duration

1h 34m
Severity

Minor
Detection lead

—
User reports

—

Summary

Partial search unavailability

Search availability is back to expected thresholds

Started

Sep 26, 2026 · 1:30 PM
Resolved

Sep 26, 2026 · 3:04 PM
Duration

1h 34m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Sep 26 · 1:53 PM BigCommerce

Certain storefronts may be experiencing errors for searches. We are currently investigating this issue
◉

Monitoring
Sep 26 · 1:54 PM BigCommerce

A fix has been implemented and we are monitoring the results.
✓

Resolved
Sep 26 · 3:04 PM BigCommerce

Search availability is back to expected thresholds

Pattern

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