Intermittent Availability Issues

Summary

Intermittent Availability Issues

Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 17:49 UTC. Action was taken and error rates returned to normal at 18:05 UTC. All systems are fully operational.

• Started

  Aug 7, 2026 · 12:11 PM

• Resolved

  Aug 7, 2026 · 12:24 PM

• Duration

  13m

• Severity

  Minor

• ◐

  Investigating

  Aug 7 · 12:11 PM BigCommerce

  Commerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

• ◉

  Monitoring

  Aug 7 · 12:15 PM BigCommerce

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Aug 7 · 12:24 PM BigCommerce

  Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 17:49 UTC. Action was taken and error rates returned to normal at 18:05 UTC. All systems are fully operational.