Intermittent Availability Issues

Minor · Started Aug 7, 2026 · 12:11 PM

Duration

13m
Severity

Minor
Detection lead

—
User reports

—

Summary

Intermittent Availability Issues

Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 17:49 UTC. Action was taken and error rates returned to normal at 18:05 UTC. All systems are fully operational.

Started

Aug 7, 2026 · 12:11 PM
Resolved

Aug 7, 2026 · 12:24 PM
Duration

13m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Aug 7 · 12:11 PM BigCommerce

Commerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
◉

Monitoring
Aug 7 · 12:15 PM BigCommerce

A fix has been implemented and we are monitoring the results.
✓

Resolved
Aug 7 · 12:24 PM BigCommerce

Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 17:49 UTC. Action was taken and error rates returned to normal at 18:05 UTC. All systems are fully operational.