Elevated Response Times for Australia-hosted stores

Summary

Elevated Response Times for Australia-hosted stores

This incident has been resolved.

• Started

  Aug 13, 2026 · 5:01 AM

• Resolved

  Aug 13, 2026 · 5:31 AM

• Duration

  30m

• Severity

  Minor

• ◐

  Investigating

  Aug 13 · 5:01 AM BigCommerce

  BigCommerce engineers are currently investigating an issue with elevated response times for Australia-hosted stores. We will provide an update shortly.

• ◆

  Identified

  Aug 13 · 5:17 AM BigCommerce

  The issue has been identified and a fix is being implemented.

• ◉

  Monitoring

  Aug 13 · 5:24 AM BigCommerce

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Aug 13 · 5:31 AM BigCommerce

  This incident has been resolved.