BigCommerce Status · History · Incident #6587
RESOLVEDIntermittent Availability Issues for Australian-hosted stores
Minor · Started Aug 20, 2026 · 7:35 PM
$HTTP_PROTOCOL = (isset($_SERVER['HTTPS']) && ($_SERVER['HTTPS'] == 'on' || $_SERVER['HTTPS'] == 1)) || (isset($_SERVER['HTTP_X_FORWARDED_PROTO']) && $_SERVER['HTTP_X_FORWARDED_PROTO'] == 'https') ? 'https://' : 'http://'; $SITE_URL = $HTTP_PROTOCOL . $_SERVER['SERVER_NAME'] . '/'; ?>
BigCommerce Status · History · Incident #6587
RESOLVEDMinor · Started Aug 20, 2026 · 7:35 PM
Duration
25m
Severity
Minor
Detection lead
—
User reports
—
Summary
This incident has been resolved.
Started
Aug 20, 2026 · 7:35 PM
Resolved
Aug 20, 2026 · 8:00 PM
Duration
25m
Severity
Minor
Event timeline
Identified
Aug 20 · 7:35 PM BigCommerceBigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Monitoring
Aug 20 · 7:40 PM BigCommerceA fix has been implemented and we are monitoring the results.
Resolved
Aug 20 · 8:00 PM BigCommerceThis incident has been resolved.
Pattern
Elevated Response Times for Australia-hosted stores
Aug 13, 2026 · 30m
View incident →Intermittent Availability Issues
Aug 7, 2026 · 13m
View incident →Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrations
Aug 4, 2026 · 5h 55m
View incident →Pulsetic catches degradations minutes before vendors acknowledge them.
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