BigCommerce Status · History · Incident #6709

RESOLVED

B2B Ninja Add-To-Quote On Storefront Product Page timeouts

Minor · Started Aug 26, 2026 · 5:14 AM

Duration

1h 36m
Severity

Minor
Detection lead

—
User reports

—

Summary

B2B Ninja Add-To-Quote On Storefront Product Page timeouts

This incident has been resolved.

Started

Aug 26, 2026 · 5:14 AM
Resolved

Aug 26, 2026 · 6:51 AM
Duration

1h 36m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Aug 26 · 5:14 AM BigCommerce

We are currently investigating an issue affecting stores using B2B Ninja, where users are unable to add products to a quote from the storefront.
◐

Investigating
Aug 26 · 6:08 AM BigCommerce

We are continuing to investigate this issue.
✓

Resolved
Aug 26 · 6:51 AM BigCommerce

This incident has been resolved.

Pattern

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