Bigleaf Networks Status · History · Incident #151808

RESOLVED

Network Performance Issues - NYC

Minor · Started Oct 21, 2026 · 11:17 AM

Duration

3h 34m
Severity

Minor
Detection lead

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User reports

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Summary

Network Performance Issues - NYC

This incident has been resolved.

Started

Oct 21, 2026 · 11:17 AM
Resolved

Oct 21, 2026 · 2:51 PM
Duration

3h 34m
Severity

Minor

Event timeline

How this incident unfolded

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Monitoring
Oct 21 · 11:17 AM Bigleaf Networks

A subset of customers served out of the NYC region may have experienced some packet loss and congestion 12:53PM EDT to 1:16PM EDT to due to an upstream network provider issue. At this time the issues have stabilized while our Network Operations group continues to monitor.
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Monitoring
Oct 21 · 11:18 AM Bigleaf Networks

We are continuing to monitor for any further issues.
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Monitoring
Oct 21 · 11:53 AM Bigleaf Networks

We are continuing to monitor for any further issues.
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Resolved
Oct 21 · 2:51 PM Bigleaf Networks

This incident has been resolved.

Pattern

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