Active Issue Alert – Raiser's Edge NXT - 000699655

Minor · Started Oct 27, 2026 · 10:35 AM

Duration

Ongoing
Severity

Minor
Detection lead

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User reports

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Summary

Active Issue Alert – Raiser's Edge NXT - 000699655

We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be at 10:00 AM ET on 10/28.

Started

Oct 27, 2026 · 10:35 AM
Status

Monitoring
Duration

Ongoing
Severity

Minor

Event timeline

How this incident unfolded

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Investigating
Oct 27 · 10:35 AM Blackbaud

We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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Monitoring
Oct 27 · 11:00 AM Blackbaud

We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be around 3:00 PM ET.
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Monitoring
Oct 27 · 3:11 PM Blackbaud

We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be at 10:00 AM ET on 10/28.