Bouncer Web App unavailable

Summary

Bouncer Web App unavailable

Hello, The incident has been finally resolved. All previously affected services (both App and BouncerShield) are up and running. Thank you so much for your patience, and we are very sorry for the inconvenience! Kind Regardd Radek

• Started

  Apr 1, 2025 · 10:01 AM

• Resolved

  Apr 1, 2025 · 5:52 PM

• Duration

  7h 50m

• Severity

  Major

• ◐

  Investigating

  Apr 1 · 10:01 AM Bouncer

  Bouncer's App is unavailable due to AWS issue. We are working with AWS Team to get it resolved as soon as possible. No other services are affected.

• ◐

  Investigating

  Apr 1 · 11:19 AM Bouncer

  We are waiting for the AWS support team to investigate the issue. We will keep you updated.

• ◐

  Investigating

  Apr 1 · 11:22 AM Bouncer

  While waiting for AWS, we are exploring a temporary solution to enable the Bouncer App.

• ◉

  Monitoring

  Apr 1 · 12:33 PM Bouncer

  We have implemented a temporary solution, and the application is again available to the users. We are monitoring the situation. We are very sorry for the inconvenience!

• ◉

  Monitoring

  Apr 1 · 2:17 PM Bouncer

  We have identified that while Bouncer App works fine, Bouncer Shield is not working properly. We are waiting for the AWS team to help.

• ✓

  Resolved

  Apr 1 · 5:52 PM Bouncer

  Hello, The incident has been finally resolved. All previously affected services (both App and BouncerShield) are up and running. Thank you so much for your patience, and we are very sorry for the inconvenience! Kind Regardd Radek