Limited capabilities to verify certain types of email addresses

Summary

Limited capabilities to verify certain types of email addresses

System is fully operational. Both when it comes to coverage and the performance.

• Started

  Dec 4, 2023 · 9:37 AM

• Resolved

  Dec 14, 2023 · 3:39 PM

• Duration

  10d 6h 1m

• Severity

  Major

• ◆

  Identified

  Dec 4 · 9:37 AM Bouncer

  Part of our infrastructure is unable to verify certain types of email addresses. Because of that higher than normal percentage of results with "unknown" status will be returned, and overall system throughput will be lower until this issue is resolved.

• ◆

  Identified

  Dec 5 · 10:15 AM Bouncer

  Our team has been working hard to solve the issue. Situation is stabilised, however system’s capacity is still reduced.

• ◆

  Identified

  Dec 6 · 11:19 AM Bouncer

  Our product department is still resolving the root problem and determining why Spamhaus is blocking our IPs. Still, the good news is we have managed to restore the full operational efficiency of the system, so currently, Bouncer is able to verify emails of all providers. If you hit any issues, please let us know: support@usebouncer.com

• ✓

  Resolved

  Dec 14 · 3:39 PM Bouncer

  System is fully operational. Both when it comes to coverage and the performance.