SMS Messages are Delayed

Summary

SMS Messages are Delayed

This incident has been resolved.

• Started

  Jan 24, 2026 · 9:13 PM

• Resolved

  Jan 26, 2026 · 10:00 PM

• Duration

  2d 46m

• Severity

  None

• ◉

  Monitoring

  Jan 24 · 9:13 PM BreezeChMS

  We are currently experiencing delays with SMS delivery and are working closely with our providers to resolve the issue as quickly as possible.

• ◉

  Monitoring

  Jan 24 · 10:02 PM BreezeChMS

  SMS delivery is improving as we work through the remaining queue, and we expect service to return to normal soon.

• ◉

  Monitoring

  Jan 25 · 4:47 AM BreezeChMS

  SMS deliveries are back to normal, though our team remains on standby monitoring performance to ensure everything stays on track.

• ◉

  Monitoring

  Jan 25 · 8:55 AM BreezeChMS

  Our Engineering teams are continuing to monitor texting volume through today. At times we are seeing delays in sending of around 20 minutes, however all texts are being sent. We will continue to pay close attention to our queues and will share more updates here as needed.

• ✓

  Resolved

  Feb 6 · 4:08 AM BreezeChMS

  This incident has been resolved.