Breeze Giving customers were charged a stripe_fee

Summary

Breeze Giving customers were charged a stripe_fee

This incident has been resolved.

• Started

  Jan 12, 2026 · 6:02 AM

• Resolved

  Jan 19, 2026 · 11:41 AM

• Duration

  7d 5h 39m

• Severity

  Minor

• ◐

  Investigating

  Jan 12 · 6:02 AM BreezeChMS

  We are currently investigating an issue where Breeze Giving customers were charged a stripe_fee recently. Follow along for updates here as we work towards a resolution.

• ◆

  Identified

  Jan 12 · 9:27 AM BreezeChMS

  The issue has been identified and we are working with our processor now to correct any charges.

• ◉

  Monitoring

  Jan 13 · 5:10 AM BreezeChMS

  A fix has been implemented and incorrect fees should no longer be charging. If you were charged a fee, you will automatically be refunded in the next 4-5 business days. We will continue to monitor the results as the week goes on.

• ◉

  Monitoring

  Jan 19 · 11:40 AM BreezeChMS

  We are continuing to monitor for any further issues.

• ✓

  Resolved

  Jan 19 · 11:41 AM BreezeChMS

  This incident has been resolved.