Elevated error on public API

Summary

Elevated error on public API

The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.

• Started

  Oct 19, 2026 · 2:47 PM

• Resolved

  Oct 19, 2026 · 3:06 PM

• Duration

  19m

• Severity

  Minor

• ◐

  Investigating

  Oct 19 · 2:47 PM Brevo

  We’ve identified an issue affecting public API requests to Corporate endpoints. As a result, some customers may be experiencing **5xx errors** when making requests to these endpoints. The impact is currently limited to Corporate endpoints, with other endpoints unaffected. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologise for the inconvenience and will share further updates as more information becomes available.

• ◉

  Monitoring

  Oct 19 · 3:04 PM Brevo

  We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.

• ✓

  Resolved

  Oct 19 · 3:06 PM Brevo

  The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.