Issue with Phone Application

Summary

Issue with Phone Application

The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.

• Started

  Aug 12, 2026 · 12:44 PM

• Resolved

  Aug 12, 2026 · 1:11 PM

• Duration

  26m

• Severity

  Critical

• ◐

  Investigating

  Aug 12 · 12:44 PM Brevo

  We’ve detected an issue affecting the Phone Application, and as a result, some customers may be experiencing disruptions when making or receiving calls through the Phone Application. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.

• ◆

  Identified

  Aug 12 · 12:55 PM Brevo

  We have identified the cause of the issue affecting the Phone Application services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.

• ◉

  Monitoring

  Aug 12 · 12:57 PM Brevo

  We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.

• ✓

  Resolved

  Aug 12 · 1:11 PM Brevo

  The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.