Fullsteam processor issue

Summary

Fullsteam processor issue

Processor transaction success rates have returned to normal, but we will continue to monitor the situation.

• Started

  Dec 29, 2024 · 11:18 AM

• Resolved

  Dec 29, 2024 · 1:05 PM

• Duration

  1h 46m

• Severity

  Critical

• ◆

  Identified

  Dec 29 · 11:18 AM BridalLive

  Our Processor has reported an incident that is affecting all transactions. They are reporting that some transactions are unsuccessful. Technical resources are working to identify and resolve the issue. Updates will be provided as more information becomes available. FullsteamPay - Processing / Card Present Processing FullsteamPay - Processing / Card Not Present Processing FullsteamPay - Processing / Hosted Payments Processing

• ◉

  Monitoring

  Dec 29 · 12:14 PM BridalLive

  Incident Summary Services impacting card present and not present processing are improving, and we are now seeing success rates return to normal.

• ◉

  Monitoring

  Dec 29 · 12:14 PM BridalLive

  We are continuing to monitor for any further issues.

• ✓

  Resolved

  Dec 29 · 1:05 PM BridalLive

  Processor transaction success rates have returned to normal, but we will continue to monitor the situation.