Bhive Call Park Issues

Summary

Bhive Call Park Issues

The incident is resolved.

• Started

  Jul 14, 2026 · 7:25 AM

• Resolved

  Jul 14, 2026 · 8:39 AM

• Duration

  1h 13m

• Severity

  Minor

• ◐

  Investigating

  Jul 14 · 7:25 AM Broadvoice

  We are currently investigating an issue affecting the retrieval of parked calls in b-Hive for a specific scenario in one region. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible.

• ◆

  Identified

  Jul 14 · 7:40 AM Broadvoice

  We have identified the issue, and our engineering team is actively working to resolve it.

• ◆

  Identified

  Jul 14 · 7:57 AM Broadvoice

  Our engineering team has implemented a fix. Service should now be restored, and we are continuing to monitor the situation.

• ◉

  Monitoring

  Jul 14 · 8:00 AM Broadvoice

  We are actively monitoring the service to confirm that it remains stable and is performing as expected

• ✓

  Resolved

  Jul 14 · 8:39 AM Broadvoice

  The incident is resolved.