US-LA - CLOUD1 ipcom-coppel.gocontact.com

Summary

US-LA - CLOUD1 ipcom-coppel.gocontact.com

We received a report of intermittent access issues with the GoContact platform. After investigation by our engineering team, we identified that one of the GoContact servers had stalled and become unresponsive, which was causing the reported issues. The affected server has been removed from the platform, and the system is now stable with no further disruptions observed. At this time, the incident does not appear to be related to the planned intervention performed earlier.

• Started

  Jan 7, 2026 · 5:33 AM

• Resolved

  Jan 7, 2026 · 6:26 AM

• Duration

  52m

• Severity

  None

• ◐

  Investigating

  Jan 7 · 5:33 AM Broadvoice

  We are currently investigating this issue.

• ◆

  Identified

  Jan 7 · 5:40 AM Broadvoice

  us-l1-cloud1-g3 it's not available, this is why we have the intermittent issues

• ◉

  Monitoring

  Jan 7 · 6:03 AM Broadvoice

  Client confirmed that the problem is solved. Still working on us-la-coresite-cloud1-g3-vpn.

• ✓

  Resolved

  Jan 7 · 6:26 AM Broadvoice

  We received a report of intermittent access issues with the GoContact platform. After investigation by our engineering team, we identified that one of the GoContact servers had stalled and become unresponsive, which was causing the reported issues. The affected server has been removed from the platform, and the system is now stable with no further disruptions observed. At this time, the incident does not appear to be related to the planned intervention performed earlier.