Service Degradation Affecting Customer Using Polycom Devices Going Offline

Summary

Service Degradation Affecting Customer Using Polycom Devices Going Offline

This incident has been resolved.

• Started

  Sep 27, 2026 · 6:23 PM

• Resolved

  Sep 29, 2026 · 7:38 AM

• Duration

  1d 13h 15m

• Severity

  Minor

• ◆

  Identified

  Sep 27 · 6:23 PM Broadvoice

  We are currently investigating a service degradation with a subset of users with Polycom devices going offline. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

• ◉

  Monitoring

  Sep 27 · 9:35 PM Broadvoice

  A fix has been implemented and we are monitoring the results.

• ◆

  Identified

  Sep 28 · 7:57 AM Broadvoice

  The issue has been identified and a fix is being implemented.

• ◆

  Identified

  Sep 28 · 2:25 PM Broadvoice

  We are continuing to work on a fix for this issue.

• ✓

  Resolved

  Sep 29 · 7:38 AM Broadvoice

  This incident has been resolved.