CallFire Status · History · Incident #127345

RESOLVED

We are experiencing platform disruptions that are affecting application services, API calls, and logins. Systems will be intermittently operational. Thank you for your patience while we continue to investigate and work towards a fix.

Critical · Started May 25, 2023 · 9:06 AM

  • Duration

    30d 4h 17m

  • Severity

    Critical

  • Detection lead

  • User reports

Summary

We are experiencing platform disruptions that are affecting application services, API calls, and logins. Systems will be intermittently operational. Thank you for your patience while we continue to investigate and work towards a fix.

All systems are operational since 5/26, with the exception of a brief and unrelated issue on 6/23. Note that we will be deprecating this statuspage. Moving forward, please subscribe to our new statuspage https://status.eztexting.com/ where we will share updates for both the Callfire and EZ Texting brands.


  • Started

    May 25, 2023 · 9:06 AM

  • Resolved

    Jun 24, 2023 · 1:23 PM

  • Duration

    30d 4h 17m

  • Severity

    Critical

Event timeline

How this incident unfolded

  • Identified

    May 25 · 9:06 AM CallFire

    We are experiencing platform disruptions that are affecting application services, API calls, and logins. Systems will be intermittently operational. Thank you for your patience while we continue to investigate and work towards a fix.

  • Identified

    May 25 · 9:07 AM CallFire

    We are continuing to work on a fix for this issue.

  • Identified

    May 25 · 9:33 AM CallFire

    Our systems are currently up and running. Thank you for your patience

  • Identified

    May 25 · 10:39 AM CallFire

    We are experiencing platform disruptions that are affecting application services, API calls, and logins. Systems will be intermittently operational. Thank you for your patience while we continue to investigate and work towards a fix.

  • Identified

    May 25 · 12:17 PM CallFire

    We are currently operational, thank you for your patience.

  • Identified

    May 25 · 1:49 PM CallFire

    We are experiencing platform disruptions that are affecting application services, API calls, and logins. Systems will be intermittently operational. Thank you for your patience while we continue to investigate and work towards a fix.

  • Identified

    May 25 · 4:23 PM CallFire

    We are currently operational, thank you for your patience.

  • Identified

    May 26 · 7:23 AM CallFire

    We are experiencing platform disruptions that are affecting application services, API calls, and logins. Systems will be intermittently operational. Thank you for your patience while we continue to investigate and work towards a fix.

  • Identified

    May 26 · 8:08 AM CallFire

    We are currently operational, thank you for your patience.

  • Monitoring

    May 29 · 10:08 AM CallFire

    Update - The system is currently operational. We are continuing to monitor for intermittent platform disruptions.

  • Monitoring

    Jun 1 · 10:00 AM CallFire

    Our emergency response team continues to monitor our systems 24/7. Our Engineers continue to work on several fixes and optimizations that are cumulatively working well. The platform has not had any downtime since Friday morning May 26th. We will continue to update once resolved.

  • Resolved

    Jun 24 · 1:23 PM CallFire

    All systems are operational since 5/26, with the exception of a brief and unrelated issue on 6/23. Note that we will be deprecating this statuspage. Moving forward, please subscribe to our new statuspage https://status.eztexting.com/ where we will share updates for both the Callfire and EZ Texting brands.

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