EU Dashboard Inaccessible

Summary

EU Dashboard Inaccessible

Between 09:00 UTC on 06 August 2026 and 08:30 UTC on 07 August 2026 , an update to the system that manages user logins prevented customers from logging in to the HPE UXI EU region dashboard. When attempting to log in users were returned to the login page. The issue has been resolved and login is now functioning normally.

• Started

  Aug 7, 2026 · 10:00 AM

• Resolved

  Aug 7, 2026 · 10:31 AM

• Duration

  30m

• Severity

  Critical

• ◆

  Identified

  Aug 7 · 10:00 AM Cape Networks

  Users in the EU region are not able to access their dashboard. The incident started at 09:00 UTC on 06/08/2026. We have identified the problem and are working to restore the dashboard.

• ◉

  Monitoring

  Aug 7 · 10:23 AM Cape Networks

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Aug 7 · 10:31 AM Cape Networks

  This incident has been resolved.

• ✓

  Postmortem

  Aug 7 · 1:28 PM Cape Networks

  Between 09:00 UTC on 06 August 2026 and 08:30 UTC on 07 August 2026 , an update to the system that manages user logins prevented customers from logging in to the HPE UXI EU region dashboard. When attempting to log in users were returned to the login page. The issue has been resolved and login is now functioning normally.