Support available via email

Summary

Support available via email

The issue affecting support chat has been resolved. You can now contact our support team through the Help Center as usual. Thank you for your patience while we worked to restore service.

• Started

  Sep 29, 2026 · 5:49 PM

• Resolved

  Sep 29, 2026 · 11:18 PM

• Duration

  5h 29m

• Severity

  None

• ◐

  Investigating

  Sep 29 · 5:49 PM ChatGPT

  Our Help Center and support chat are currently unavailable. If you need assistance, you can still reach our support team by emailing [support@openai.com](mailto:support@openai.com "support@openai.com"). We apologize for the inconvenience.

• ◐

  Investigating

  Sep 29 · 5:55 PM ChatGPT

  Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email [support@openai.com](mailto:support@openai.com "support@openai.com").

• ◐

  Investigating

  Sep 29 · 6:50 PM ChatGPT

  Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email [support@openai.com](mailto:support@openai.com "support@openai.com").

• ◉

  Monitoring

  Sep 29 · 9:50 PM ChatGPT

  We have applied the mitigation and are monitoring the recovery.

• ✓

  Resolved

  Sep 29 · 11:18 PM ChatGPT

  The issue affecting support chat has been resolved. You can now contact our support team through the Help Center as usual. Thank you for your patience while we worked to restore service.