Claude Status · History · Incident #6890

RESOLVED

Delays in credit purchases

Minor · Started Sep 1, 2026 · 11:26 PM

⚡ Pulsetic detected this 100 minutes before Claude acknowledged it

Duration

1h 57m
Severity

Minor
Detection lead

100 min
User reports

Peak 3/hr

Summary

Delays in credit purchases

This issue has been resolved.

Started

Sep 1, 2026 · 11:26 PM
Resolved

Sep 2, 2026 · 1:24 AM
Duration

1h 57m
Severity

Minor

Detection lead

Pulsetic caught this 100 minutes early

Pulsetic detected

~100 min before acknowledgement

User reports and synthetic probes crossed the detection threshold
Claude acknowledged

Sep 1, 2026 · 11:26 PM

Via official status page

Event timeline

How this incident unfolded

●

Detected by Pulsetic
Sep 1 · 9:46 PM Pulsetic

User reports and synthetic probes crossed the detection threshold — 100 min before the official acknowledgement.
◉

Monitoring
Sep 1 · 11:26 PM Claude

We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.
✓

Resolved
Sep 2 · 1:24 AM Claude

This issue has been resolved.

User reports · incident window

Report volume over time

Hourly report count. Red bars mark the incident window.

Peak: 3 reports/hr

← Before incident After →

Pattern

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