Media Library / asset visibility

Summary

Media Library / asset visibility

This incident has been resolved.

• Started

  Aug 13, 2026 · 1:04 PM

• Resolved

  Aug 14, 2026 · 1:45 PM

• Duration

  1d 40m

• Severity

  Minor

• ◐

  Investigating

  Aug 13 · 1:04 PM Cloudinary

  Since approximately 12:30 UTC, some users may experience issues where assets not appearing when browsing folders in the Media Library. Affected assets remain available and may still be accessible through search. Our team is investigating the issue and working to restore normal folder visibility. We will provide another update as soon as more information is available.

• ◆

  Identified

  Aug 13 · 3:10 PM Cloudinary

  We have identified the root cause of the issue affecting asset visibility in the Media Library. Our engineering team is actively working on a resolution. Asset delivery is not impacted. We will provide another update as soon as more information is available.

• ◉

  Monitoring

  Aug 13 · 4:11 PM Cloudinary

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Aug 14 · 1:45 PM Cloudinary

  This incident has been resolved.