Connection attempts failing for multiple Basic tenants in GCP South America (southamerica-east1).

Summary

Connection attempts failing for multiple Basic tenants in GCP South America (southamerica-east1).

This incident has been resolved. CockroachDB Cloud (Basic) clusters hosted in GCP South America (São Paulo / southamerica-east1) experienced network connectivity issues that have now been fully restored. Connectivity has returned to normal and all affected clusters are operating as expected. We apologize for any disruption this may have caused. If you continue to experience any issues, please contact support.

• Started

  Sep 17, 2026 · 7:08 PM

• Resolved

  Sep 17, 2026 · 8:39 PM

• Duration

  1h 30m

• Severity

  Major

• ◐

  Investigating

  Sep 17 · 7:08 PM CockroachDB

  CockroachDB Cloud (Basic) clusters hosted in GCP South America (São Paulo / southamerica-east1) are currently experiencing network connectivity issues. We are investigating and will provide an update shortly

• ✓

  Resolved

  Sep 17 · 8:39 PM CockroachDB

  This incident has been resolved. CockroachDB Cloud (Basic) clusters hosted in GCP South America (São Paulo / southamerica-east1) experienced network connectivity issues that have now been fully restored. Connectivity has returned to normal and all affected clusters are operating as expected. We apologize for any disruption this may have caused. If you continue to experience any issues, please contact support.