[Australia] Email delivery delays

Summary

[Australia] Email delivery delays

It looks like the incident affected only a handful of tenants in Australia East, and the overall impact was very limited and not related to CodeTwo. We’re not seeing any issues with our services, so we’re closing this incident. Our 24/7/365 Proactive Monitoring Team will continue to actively monitor the service. If you are experiencing any problems, please feel free to reach out to our Support Team - we’re available around the clock.

• Started

  Sep 15, 2025 · 11:08 PM

• Resolved

  Sep 16, 2025 · 2:17 AM

• Duration

  3h 9m

• Severity

  Minor

• ◐

  Investigating

  Sep 15 · 11:08 PM CodeTwo

  We are currently investigating an issue with delays in email delivery for messages with server-side signatures sent by users in Australia.

• ◆

  Identified

  Sep 15 · 11:31 PM CodeTwo

  The problem with delays in email delivery appears to be limited to a small subset of customers in Australia who may have experienced degraded performance of Microsoft 365 today. Our services are operating normally and the signatures are imprinted. We're monitoring the situation.

• ✓

  Resolved

  Sep 16 · 2:17 AM CodeTwo

  It looks like the incident affected only a handful of tenants in Australia East, and the overall impact was very limited and not related to CodeTwo. We’re not seeing any issues with our services, so we’re closing this incident. Our 24/7/365 Proactive Monitoring Team will continue to actively monitor the service. If you are experiencing any problems, please feel free to reach out to our Support Team - we’re available around the clock.