Insights Dashboard failing to load

Summary

Insights Dashboard failing to load

This incident has been resolved.

• Started

  Oct 20, 2026 · 7:22 AM

• Resolved

  Oct 20, 2026 · 10:28 AM

• Duration

  3h 6m

• Severity

  Major

• ◐

  Investigating

  Oct 20 · 7:22 AM Contentful

  We are investigating an issue where the Contentful Insights Dashboard is failing to load for customers.

• ◐

  Investigating

  Oct 20 · 8:57 AM Contentful

  Our upstream data provider is experiencing degrading performance, making most of our Optimization insights unavailable

• ◉

  Monitoring

  Oct 20 · 9:53 AM Contentful

  The issue with our upstream provider has been resolved and the Insights API and Dashboard are back to normal operation. We are monitoring the situation.

• ✓

  Resolved

  Oct 20 · 10:28 AM Contentful

  This incident has been resolved.