Customer.io Status · History · Incident #139080

RESOLVED

Some US customers may experience delays in message sending

Minor · Started Sep 19, 2026 · 10:50 PM

Duration

27m
Severity

Minor
Detection lead

—
User reports

—

Summary

Some US customers may experience delays in message sending

This incident has been resolved.

Started

Sep 19, 2026 · 10:50 PM
Resolved

Sep 19, 2026 · 11:17 PM
Duration

27m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Sep 19 · 10:50 PM Customer.io

We are currently investigating this issue.
◆

Identified
Sep 19 · 10:52 PM Customer.io

The issue has been identified and a fix is being implemented.
◉

Monitoring
Sep 19 · 11:10 PM Customer.io

A fix has been implemented and we are monitoring the results.
✓

Resolved
Sep 19 · 11:17 PM Customer.io

This incident has been resolved.

Pattern

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