Customer.io UI is currently unavailable for some customers

Summary

Customer.io UI is currently unavailable for some customers

Thank you for your patience while we investigated; this issue is now resolved.

• Started

  Oct 27, 2026 · 7:11 PM

• Resolved

  Oct 27, 2026 · 7:36 PM

• Duration

  24m

• Severity

  Minor

• ◐

  Investigating

  Oct 27 · 7:11 PM Customer.io

  Our team is aware of an issue with reaching the workspace UI (fly.customer.io) and are actively looking into it. We appreciate your patience and will be back with an update soon.

• ◆

  Identified

  Oct 27 · 7:29 PM Customer.io

  Our team has identified the issue. This only affected accessing the UI; data processing and message sending were not affected.

• ✓

  Resolved

  Oct 27 · 7:36 PM Customer.io

  Thank you for your patience while we investigated; this issue is now resolved.