Customer.io Status · History · Incident #88819

RESOLVED

Investigating issues with the Agent

Minor · Started Sep 3, 2026 · 5:29 PM

Duration

4m
Severity

Minor
Detection lead

—
User reports

—

Summary

Investigating issues with the Agent

This incident has been resolved.

Started

Sep 3, 2026 · 5:29 PM
Resolved

Sep 3, 2026 · 5:34 PM
Duration

4m
Severity

Minor

Event timeline

How this incident unfolded

◆

Identified
Sep 3 · 5:29 PM Customer.io

Our team has found an issue causing degraded experiences for interactions with the Agent within customer.io. We are working on a fix now.
◉

Monitoring
Sep 3 · 5:32 PM Customer.io

A fix has been implemented and we are monitoring the results.
✓

Resolved
Sep 3 · 5:34 PM Customer.io

This incident has been resolved.

Pattern

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