Customer.io Status · History · Incident #88834

RESOLVED

Delays in processing and UI inaccessible for some customers in the US datacentre

Minor · Started Aug 3, 2026 · 7:08 AM

Duration

33m
Severity

Minor
Detection lead

—
User reports

—

Summary

Delays in processing and UI inaccessible for some customers in the US datacentre

This incident has been resolved. Thanks for your patience.

Started

Aug 3, 2026 · 7:08 AM
Resolved

Aug 3, 2026 · 7:42 AM
Duration

33m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Aug 3 · 7:17 AM Customer.io

Our team is currently investigating an issue that is causing some delays in data processing. This impacts a small subset of customers in the US datacentre.
◐

Investigating
Aug 3 · 7:20 AM Customer.io

We are continuing to investigate this issue.
✓

Resolved
Aug 3 · 7:42 AM Customer.io

This incident has been resolved. Thanks for your patience.

Pattern

Other recent incidents

Browse full incident history →

Get an email when Customer.io opens, updates or resolves an incident.

Add it as a dependency monitor. The Free plan includes one.

Start Monitoring Free