Customer.io Status · History · Incident #88845

RESOLVED

Issues accessing EU accounts

Major · Started Jul 31, 2026 · 2:24 PM

Duration

15m
Severity

Major
Detection lead

—
User reports

—

Summary

Issues accessing EU accounts

This incident is resolved.

Started

Jul 31, 2026 · 2:24 PM
Resolved

Jul 31, 2026 · 2:39 PM
Duration

15m
Severity

Major

Event timeline

How this incident unfolded

◐

Investigating
Jul 31 · 2:24 PM Customer.io

We are currently investigating an issue impacting access to EU accounts and API access. There is no impact with data processing or data loss.
◆

Identified
Jul 31 · 2:29 PM Customer.io

The issue has been identified and a fix is being implemented.
◉

Monitoring
Jul 31 · 2:33 PM Customer.io

A fix has been implemented and we are monitoring the results.
✓

Resolved
Jul 31 · 2:39 PM Customer.io

This incident is resolved.

Pattern

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