Issues accessing EU accounts

Summary

Issues accessing EU accounts

This incident is resolved.

• Started

  Jul 31, 2026 · 2:24 PM

• Resolved

  Jul 31, 2026 · 2:39 PM

• Duration

  15m

• Severity

  Major

• ◐

  Investigating

  Jul 31 · 2:24 PM Customer.io

  We are currently investigating an issue impacting access to EU accounts and API access. There is no impact with data processing or data loss.

• ◆

  Identified

  Jul 31 · 2:29 PM Customer.io

  The issue has been identified and a fix is being implemented.

• ◉

  Monitoring

  Jul 31 · 2:33 PM Customer.io

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Jul 31 · 2:39 PM Customer.io

  This incident is resolved.