Issues with Project Sync

Summary

Issues with Project Sync

This issue is now resolved.

• Started

  Sep 15, 2026 · 3:17 PM

• Resolved

  Sep 15, 2026 · 6:18 PM

• Duration

  3h

• Severity

  Minor

• ◆

  Identified

  Sep 15 · 3:17 PM Descript

  A recent change to our sync engine has made it possible for edits to be reverted, which can cause inadvertent loss of work(often visible as "merge error" messages in the Version History). We've identified the problem and have a fix we're actively working to test and deploy. We will follow up at 10 AM PT with an update on progress. For a workaround in the meantime, check for the lost edits in the Version History, specifically by clicking the **Fix** button for the version that has the error message, then choosing the **Compare changes** button.

• ◆

  Identified

  Sep 15 · 3:36 PM Descript

  A recent change to our sync engine has made it possible for edits to be reverted, which can cause inadvertent loss of work(often visible as "merge error" messages in the Version History). We've identified the problem and have a fix we're actively working to test and deploy. We will follow up at 10 AM PT with an update on progress. For a workaround in the meantime, check for the lost edits in the Version History, specifically by clicking the **Fix** button for the version that has the error message, then choosing the **Compare changes** button.

• ◉

  Monitoring

  Sep 15 · 5:43 PM Descript

  Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

• ✓

  Resolved

  Sep 15 · 6:18 PM Descript

  This issue is now resolved.