Document generation failures in salesforce integration (Incident 5525)

Summary

Document generation failures in salesforce integration (Incident 5525)

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

• Started

  Aug 4, 2026 · 1:40 PM

• Resolved

  Aug 4, 2026 · 4:00 PM

• Duration

  2h 19m

• Severity

  Minor

• ◐

  Investigating

  Aug 4 · 1:40 PM DocuSign

  Customers may encounter document generation failures with salesforce integration. We are currently investigating the issue.

• ◐

  Investigating

  Aug 4 · 2:30 PM DocuSign

  We are continuing to investigate this issue.

• ◆

  Identified

  Aug 4 · 3:10 PM DocuSign

  We have identified the issue and a fix is being implemented.

• ◉

  Monitoring

  Aug 4 · 3:47 PM DocuSign

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Aug 4 · 4:00 PM DocuSign

  The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.