DocuSign Status · History · Incident #6369

RESOLVED

Document Upload and Generation Errors (Incident 5595)

Minor · Started Aug 12, 2026 · 11:21 PM

Duration

40m
Severity

Minor
Detection lead

—
User reports

—

Summary

Document Upload and Generation Errors (Incident 5595)

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Started

Aug 12, 2026 · 11:21 PM
Resolved

Aug 13, 2026 · 12:01 AM
Duration

40m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Aug 12 · 11:21 PM DocuSign

We are actively investigating this issue.
◐

Investigating
Aug 12 · 11:25 PM DocuSign

We are continuing to investigate this issue.
◉

Monitoring
Aug 12 · 11:47 PM DocuSign

A fix has been implemented and we are monitoring the results.
✓

Resolved
Aug 13 · 12:01 AM DocuSign

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Pattern

Other recent incidents

Browse full incident history →

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